Multi-Site Coordinator | YMCA of the Inland Northwest

As Multi-Site Coordinator and Day Camp Coordinator, I oversee the planning, coordination, and day-to-day operations of youth programs across four locations serving more than 200 participants annually. My responsibilities include staffing and scheduling, budgets and inventory, compliance and safety, family communications, program logistics, and coordination with schools and community partners.

During the summer season, I lead expanded day camp operations involving up to 30 staff members, more than 100 registered families, field trips, participant documentation, staff training, meal programs, and multiple operational schedules. I use operational reporting and program data to monitor performance, identify opportunities for improvement, and adjust staffing, resources, and processes.

Selected Highlights

• Oversee operations across multiple program sites serving 200+ participants annually.

• Supervise 15 employees during the school year and expand staffing to approximately 30 employees during summer operations.

• Coordinate summer operations for 100+ registered families, including staffing, schedules, waitlists, required documentation, field trips, and compliance requirements.

• Increased summer day camp attendance from 165 to 184 participants.

• Manage program and snack budgets, inventory, purchasing, and recurring financial reporting.

• Coordinate CACFP for school year meal-program requirements.

• Develop and facilitate staff training and operational procedures to support consistent program delivery.

Program Analyst | Volex Servatron

As a Program Analyst, I supported customer-focused programs and business operations within a manufacturing and supply-chain environment. My work focused on program coordination, process analysis, customer communication, financial recovery, documentation, and continuous improvement. I worked cross-functionally to identify operational issues, standardize processes, improve information flow, and coordinate solutions between customers and internal teams.

I also developed SOPs, workflow documentation, and reporting tools to create greater consistency across recurring activities. One of my most significant initiatives was a cost recovery effort that ultimately recovered approximately $750,000 while establishing payment plans and improved processes for managing outstanding costs.

Selected Highlights

• Led a cost recovery initiative that recovered approximately $750,000 in outstanding customer costs.

• Developed payment plans and coordinated follow-up activities to support financial recovery.

• Supported customer returns and refund programs, including the development of standardized procedures.

• Redesigned and standardized workflows to improve operational consistency.

• Developed SOPs, process documentation, reporting tools, and workflow guides.

• Coordinated with internal teams and customers to resolve operational and program issues.

• Supported manufacturing and supply-chain programs through analysis, reporting, and continuous improvement.

Project Management Specialist | The Boeing Company

As a Project Management Specialist supporting Boeing's Supply Chain organization, I provided project coordination and operational support for the 777 Freighter derivative program and related work-transfer initiatives. I coordinated across engineering, procurement, suppliers, manufacturing, and project teams to track schedules, deliverables, purchase orders, documentation, and project status.

The role required strong attention to detail, data accuracy, and cross-functional communication while managing multiple priorities within a complex aerospace environment. I maintained project information, supported schedule and quote activities, prepared project documentation, and used enterprise systems and reporting tools to help teams monitor progress and resolve outstanding work.

I also contributed to process improvement by developing standardized work instructions and documentation that improved consistency and supported employee training.

Selected Highlights

• Supported cross-functional activities associated with the 777 Freighter derivative program.

• Coordinated information across engineering, procurement, suppliers, manufacturing, and project teams.

• Tracked purchase orders, schedules, deliverables, and outstanding project activities.

• Developed standardized work instructions used to support employee training and process consistency.

• Supported project closeout efforts for overdue work-transfer activities.

• Used Excel, SharePoint, Teams, ERP systems, and Tableau to manage and communicate project information.

Branch Director | Boys & Girls Club of Kootenai County

As Branch Director, I was responsible for the overall operations of a 27,000-square-foot community facility serving hundreds of participants annually. I led a team of approximately 20–55 employees depending on the season and oversaw staffing, budgets, facility operations, program delivery, partnerships, safety, compliance, and customer service.

The position required balancing long-term planning with daily operational demands while ensuring staff had the resources, training, and processes needed to deliver consistent services. I worked closely with employees, families, schools, community partners, and organizational leadership to address challenges, improve operations, and maintain a positive participant experience.

Selected Highlights

• Directed operations for a 27,000-square-foot community facility.

• Led teams ranging from approximately 20 to 55 employees.

• Managed facility operations, budgets, staffing, partnerships, safety, and compliance.

• Led the transition to virtual programming during COVID-19 and subsequently planned and implemented the reopening of summer day camp.

• Developed operating procedures, staff rotations, cleaning protocols, and safety practices to support the reopening.

• Managed a summer program serving approximately 110 children through a structured pod-based operating model.

• Developed staff training and performance-management processes to improve employee effectiveness.

Program Director | Boys & Girls Club of Kootenai County

As Program Director, I managed programs serving more than 500 unique participants annually, overseeing program planning, staffing, budgets, partnerships, customer service, and program evaluation. I coordinated staff and resources across multiple programs while monitoring participation, program performance, and community needs to identify opportunities for improvement and expansion.

I developed and implemented new programs in partnership with schools and community organizations, managed operational resources, and established processes to support consistent program delivery. I also contributed to staff development and membership growth initiatives while balancing day-to-day program operations with longer-term planning.

Selected Highlights

• Managed programs serving 500+ unique participants annually.

• Developed and implemented new community-based programs based on participant and community needs.

• Launched a Breakfast Club pilot serving three schools and 27 students.

• Developed a recess engagement program operating across six elementary schools.

• Developed staff training and onboarding processes to support consistent program delivery.

• Led a membership outreach initiative that contributed to a 15% increase in membership sales over three months.

• Managed program budgets, staffing, scheduling, reporting, and stakeholder relationships.